Terms & Conditions (In-store)

Terms and Conditions in-store

• Please note any transactions paid via credit/debit card will be refunded by cash. Original invoice/receipt required.
• All returned goods are subject to a 25% restocking charge. Gas Valve’s, electronic PCB’s and Fans are non-refundable.
• Please ensure you purchase the correct spare part when rectifying your boiler fault. Spare parts are not to buy to test boiler faults and then returned for a refund.
• Deposits are held for a two-week period, after this time your deposit is lost and void. Original invoice/receipt required.
• In the invent of a fan being damaged due to the boiler overheating, your warranty is void.
• Electrical goods are non-refundable, e.g. new PCB’s, Fans and Gas Valves.
• All reconditioned and second-hand parts are non-refundable, e.g. Fan’s PCB’s and Diverter valves.
• Goods can be returned within 28 days from the date of purchase, proof of invoice or receipt is required.
• In the invent of returning goods, goods must be returned in original packaging, protecting packaging intact (if applicable), undamaged and in a re-saleable condition.
• The original invoice, which has been ‘stamped to collect’ must be presented when collecting your goods, without presenting the original invoice you are unable to collect your goods.
• In certain circumstances Adlink UK Limited reserves the right to refuse refunds for goods returned.
• No refund for new boilers if packaging sealing is opened in anyway.
• No refunds on reconditioned parts.
• Returns on new parts are subject to a 25% restocking charge.
• New gas valves and PCB’s are not refundable.
• In the event of a part being faulty, the part must be returned within two weeks from the date of purchase, original invoice/receipt required.
• All special orders are non-refundable.
• Reconditioned parts can only be replaced if you purchase a new part at manufactures recommended retail price (RRP).
• Please ensure you purchase the correct spare part when rectifying your boiler fault. Spare parts are not to buy to test boiler faults and then returned for a refund.
• All transactions paid by chip and pin (debit or credit card) or cash are deemed to accept our terms and conditions as stated above.
• The company reserves the right to accept or refuse goods for return.
• Fans with attachments i.e. Plates, Gas valves, Flues etc. will incur an additional charge of £10 to the cost of the repair.  Please note  this additional charge is non -refundable.

ADLINK UK LTD, NAGI HOUSE, ALPERTON LANE, WEMBLEY, HAO 1DX

The following terms and conditions are for our on-line mail order and trade counter Customers.

WHAT IS RECONDITIONING

The old boilers parts are cleaned, soldered, and replaced with required parts according to the requirements to make them look new. Before putting on sale they checked by our engineers and guaranteed to work properly. We also provide one year warranty on all our products.

This works on part exchange basis. In this there are two options: either simply exchange when you send us the faulty boiler part(s) first, we send you the replacement part at a reduced price compared to the current market value price or secondly an advanced replacement if you need item urgently and can’t wait, you must pay us a deposit of £50 on top of the purchase price. In either case, we charge for postage and packaging as well. We do our business this way ensuring that we recycle more to help protect environment.

WARRANTY

For new items that we sell from other brands, we give the same warranty period as has been given by the rules and regulations of the manufacturing company. Those warranty periods vary from product to product and company to company. Please check all this in detail before you buy or contact a member of staff via email or phone.

On all of our reconditioned products, we give one-year warranty subject to following terms and conditions:

No warranty will be given on the items damaged by you, for example, PCB’s and fan water damage, and items damaged by giving wrong connections. Also, fan’s failed due to boiler overheating is not covered by our warranty.

Within the warranty period if you find product faulty, we will check it and if necessary we will replace it free of charge.

Before claiming for any item under warranty, please contact our engineers prior to sending it back to us, as this will save time for you and us. The purchase that needs to be replaced must be sent to us in any case, we will send a replacement part free of charge.

Return and refund

According to 1905 law of government, you can claim return or refund within 14 days of purchase, subject to conditions given below,

No refund or exchange is given on electronic PCB in any case.

Other boiler parts and plumbing equipment can be returned within 14 days of billing date if they are not used and are also in sealed in the same condition when sold.

No refund, credit or exchange is allowed in case of reconditioned parts.

Deposit refund

Deposit given at time of transaction will only be returned if you produce the old items along with the deposit receipt within 3 months of that transaction. The items that you bring back to claim the deposit refund must not be damaged.

For the payments made through PayPal, the returns can only be claimed within 60 days of purchase. It will be returned through PayPal only. After 60 days, your deposit will be returned through bank transfer. At time of claiming please provide item and your PayPal e-mail address.

For payments made on our trade counter with credit or debit card, refund will be given in cash on producing proof of receipt.

For payments made with credit card on mail orders providing your card details, refunds will be reversed to your method of payment.