FAQs

Who do i contact if i have forgotten my password?

Click on login and select forgot password.

How do i track an order i made ?

On are home page there are links for DPD and Royal Mail.

When will my parcel be delivered?

On our home page if you select Delivery Information this will have all the relevant information to help you.

If i Purchase an item can it be returned?

If you would like to return an item that is un required there will be a restocking charge.

If the item that i have purchased is faulty/ damaged , how can this be resolved?

Simply go to contact us,  enter your details and you will be contacted from our customer service team.

How much would i expect to pay for my delivery ?

All cost are shown on our Delivery information page.

Do we ship over seas?

Yes we do, if you need further information send an enquiry to Contact us.

How long is my Warranty?

All of our online product guarantees  depend on the manufacturers.

How do i make a purchase on the website ?

  1. Add the product you require and this will automatically update in Cart.
  2. When you have completed your shopping, click on CART which is located on top right hand corner of the page.
  3. Just before you check out, you can add or remove any items in cart. this is handy if you need to quick add or remove an item. please click on update basket after any amendments.
  4. next step click on Check Out, on this page you will be asked to complete delivery information and select your delivery preference.
  5. Within a few seconds your payment will be authorised.
  6. The card payment processor will send you an email confirming the payment.
  7. We will send you an email as confirmation of your order.

Can I order spare parts through the website?

Yes Spare parts can be ordered online.  Its an exchange service , so we need your old part first.  If you need the replacement part immediately then a deposit can be taken and once we have received your old part you will be refunded. If you require spare parts, please purchase on our site.

Web site security?

Our website is designed for customer to make secure online payments. We use the latest technology to ensure that you are able to use your credit or debit card on line with complete confidence. another secure way to pay is via Paypal which is used world wide.

What methods of payment do we accept?

Switch, Solo, Delta, VISA, Mastercard and Paypal

Can you supply other product not shown on your site?

Yes, we have a wide range of exclusives bathroom suite and many brochures with different brand, models and designs. Theses can be  ordered in store.